Return Policy

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Non-returnable items include:

• Gift cards

• Downloadable software products

• Certain health and personal care items

To complete your return, we require proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Late or missing refunds (if applicable)

If you have not received your refund yet, please first check your bank account again. Then contact your credit card company or bank, as processing times may vary.

If you still have not received your refund, please contact us at:
arauzortizadair08@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:
arauzortizadair08@gmail.com

Shipping

To return your product, please mail it to:

Adolfo Lopez Mateos 51, Santa Monica, HGO, 43590, Mexico.

Customers are responsible for return shipping costs. Shipping costs are non-refundable.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.